Training & Performance Manager/Director Job Details Near Naples, FL

This is a dynamic opportunity to train contributors across all levels of an organization impacting employee experience from new hire on-boarding, to technician performance, and potentially to leadership development. The impact of this position will be deeply ingrained in the DNA of the business for years to come. With the high growth of the business in a stable and secure industry, the training leader will be responsible to constantly measure the success of learning outcomes and deliver results that help our employees achieve better results more quickly.

In Best Home Services’ entrepreneurial environment, our skilled trades professionals serve the “home services” space, a fragmented industry full of potential. Best was the founding partner of Apex Service Partners, a people-focused HVAC, plumbing and electrical services group who is partnering with world-class service providers to build a national platform. The right leader will understand what a best-in-class, professional organization looks like and is interested in working on helping to build that in a very hands-on but rewarding environment.

Candidate Requirements

A successful candidate will have the following criteria & competencies:

- Proven experience in Field/Home Services or related industries
- Success in balancing immediate training needs with pragmatic understanding for “real life” business considerations
- Bachelor’s Degree preferred

- 5+ years experience analyzing KPI’s and adjusting business behaviors to positively impact outcomes
- Able to captivate an audience, large or small
- The “executive presence” to be part of, and influence, the senior management team

Candidate Characteristics

- Highly motivated, comfortable working independently, self-starter

- Excellent coaching skills coaching
- Skilled in creating and managing metrics
- Strong experience in leading / driving people teams toward customer satisfaction and sales growth goals
- Excellent interpersonal ability
- Able to operate effectively even when information may be incomplete or limited

- Excellent time management and organizational skills

The position will be based in Naples, Florida, an area known for outstanding quality of life and cost of living; it would include occasional travel to other business locations and partner business sites. The right candidate could also be based at one of our other locations – Ft. Myers, Sarasota, Tampa or Orlando.

Compensation

A competitive compensation package will be available to the selected candidate.

(Things Not Normally in a Job Overview…but that Make a Difference to Ideal Candidates)

At Best, our values define how we act…and truly believe them.

Be Family. We treat everyone like a member of our family.
Be Amazing. We provide amazing service.

Be Fun. We have fun where we work.
Be Constantly Growing & Learning. We are always striving to become better.

Job Overview

The Trainer will play a critical role in the early success and long-term development of our most valuable asset, our people. He/She will develop and deliver curriculum, courses and content through a variety of communication mediums, with consideration for the fast-paced nature of the job(s) and the mobile nature of our of technicians. This person will review the current learning and development procedures and standardize training to address subject matter ranging from safety and technical knowledge, to sales practices, presentation skills and leadership development. The objectives are straightforward – improve performance and help develop the industry’s best technicians and managers!

Key Job Responsibilities

Reporting directly to the COO and working closely with department managers the Trainer will identify and implement training, coaching and development that help our employees deliver quality, outstanding service and improve metrics and performance.

Develop Industry Leading Training

- Create and Conduct company-wide training for field installation and maintenance, administrative, sales and leadership departments utilizing best practices specific to industry and leading training programs
- Develop supporting pre-work and ongoing follow up training to emphasize learning across channels
- Identify opportunities for operational improvements that increase field safety, efficiency, and quality

- Perform regular assessment of training needs, training delivery, and training results

Improve Performance Metrics

- Target conversion percentages, average invoice, raise gross margin, reduce callbacks
- Increase service and customer satisfaction quality

Impact the Leadership Team

- Help all managers and leaders develop their ability to develop a Learning and Performance culture
- Capture buy in from all key leaders
- Connect specific value in training and coaching to operational metrics and results
- Work with Apex leadership to share best practices across the network

Best Home Services Overview

Best was founded in 1992 as a small electrical business in Florida by Perry and Marilyn Hodges. In just several years, the company employed nearly 50 people and expanded throughout several counties in SW Florida. Always a family focused business, their sons Keegan and Chadd began working at Best…at age 12. Gaining valuable experience early on, they both took leadership roles in the company in 2007 and decided to add HVAC services to the impressive roster of home services.

Several years later, Best added plumbing – officially changing the name from Best Electric to Best Home Services. Never content, the business has since expanded, opening a beautiful facility in Sarasota, expanding into Tampa and most recently, creating a new, fast growing operation in Orlando, Florida. In 2019, with over 300 employees, the business was a founding partner of Apex Service Partners, giving access to talent and capital to continue the outstanding growth.